Privacy Policy

1. Who we are

Alae Dental (“we,” “our,” or “us”) is a dental practice located at 9097 Jane St, Vaughan, ON L4K 0R7. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you share with us through this website and our practice.

2. Information we collect

Through this website we may collect:

• Contact and appointment details you give us when you request a callback or book an appointment: your name, email address, phone number, preferred contact method, preferred timing, and any services you note interest in.
• Communications you send us by email, phone, or any form on this site.
• Basic technical information automatically collected by our website, such as browser type, device, and pages visited. If we enable analytics (for example, Google Analytics), this may include aggregated usage data. We do not combine this data with your identity without your consent.

Clinical health information collected during in-person visits is handled under our separate Patient Privacy Notice, in accordance with Ontario’s Personal Health Information Protection Act (PHIPA).

3. How we use your information

We use the information you provide to:

• Respond to your inquiry or callback request.
• Schedule, confirm, or reschedule appointments.
• Send occasional updates about the practice, only if you have opted in.
• Improve the website and the quality of our care.
• Meet our legal and professional obligations.

We do not sell your personal information to anyone, ever.

4. Third parties we work with

To operate the practice we rely on a small number of trusted service providers, including:

• ClearDent, our appointment booking and practice management platform.
• Google, for maps, our Business Profile listing, and (once enabled) Analytics and Search Console.
• Email and hosting providers that help us send notifications, confirmations, and keep the website running.

Each of these providers has its own privacy practices. We only share what is necessary to deliver the service you have requested.

5. Cookies and analytics

This website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can adjust your browser settings to refuse cookies. If we enable analytics that use cookies, you will see a notice giving you a choice.

6. How we protect your information

We use reasonable administrative, physical, and technical safeguards to protect the personal information you share with us, including secure transmission, access controls, and staff training. No system is perfectly secure, but we treat your information with the same care we treat you.

7. Your choices and rights

You have the right to:

• Ask what personal information we hold about you.
• Ask us to correct information that is inaccurate.
• Ask us to delete information we no longer need to keep.
• Withdraw your consent to receiving communications from us at any time.
• File a complaint with the Office of the Privacy Commissioner of Canada.

8. Retention

We keep contact and appointment information only for as long as we need it to serve you, respond to your inquiry, or meet a legal requirement, and then we securely delete or anonymize it.

9. Children

Our website is not intended for children to use on their own. We do not knowingly collect information directly from children under the age of 13 without a parent or guardian’s involvement.

10. Changes to this policy

We may update this policy from time to time. When we do, we will update the “Last updated” date at the top of the page.

11. How to reach us

If you have any questions about this Privacy Policy or your personal information, please contact us:

• By email: info@alaedental.com
• By phone: (365) 360-ALAE
• By mail: Alae Dental, 9097 Jane St, Vaughan, ON L4K 0R7